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Terms and Conditions

Terms and Conditions

Effective Date: 15-02-2025

These Terms and Conditions (“Terms”) govern your access to and use of the services provided by RIVOTECH COMMUTE SOLUTIONS PRIVATE LIMITED (“RIVO”, “we”, “us”, or “our”), a company registered under the Companies Act with its registered office at 9-1-364, Bapu Nagar, Langer House, Hyderabad – 500008, Telangana, India.

By accessing our platform, website, application, or services (collectively, the “Platform”), you agree to be bound by these Terms.

1. Definitions

  • “User”, “You”, or “Your”: Any individual or entity accessing or using the Platform.

  • “Services”: AI-powered mobility management including transport scheduling, route optimization, real-time tracking, and related offerings.

  • “Platform”: All digital interfaces owned by RIVO, including mobile apps, websites, and APIs.

2. Eligibility and Account Registration

  • You must be at least 18 years old to use the Services.

  • Users must register with accurate and up-to-date information.

  • You are solely responsible for maintaining the confidentiality of your login credentials.

  • Misrepresentation of identity, duplicate accounts, or misuse may lead to account suspension without notice.

3. Scope of Services

RIVO provides AI-enabled daily commute solutions for individuals and enterprises. Services include:

  • Route planning and optimization.

  • Live bus and vehicle tracking.

  • Driver, supervisor, and passenger app interfaces.

  • OTP-based boardings, attendance, and alerts.

  • AI-powered dashboards for corporate mobility management.

RIVO acts as a facilitator connecting enterprises with third-party verified transportation providers. We do not operate any vehicles directly.

4. Use of Platform

By using the Platform:

  • You agree to follow all applicable laws and RTO regulations.

  • You shall not use the Platform to commit fraud, impersonate others, or disrupt service integrity.

  • Harassment, intoxication, misuse of assets, or inappropriate behavior during transit is strictly prohibited.

5. Booking and Payments

  • Seat bookings must be made through the Platform.

  • Charges, including any applicable surcharges (tolls, overnight fees, etc.), are due in advance or as per enterprise contracts.

  • A digital wallet may be made available to store prepaid balances. Wallet balance is non-redeemable for cash.

6. Enterprise Engagements

  • RIVO offers enterprise-grade custom plans with billing, route allocation, and reporting tools.

  • Clients are responsible for ensuring employees follow usage norms.

  • Custom SLAs may apply, agreed upon in contract form outside these Terms.

7. Data and Privacy

  • User data is stored and used in accordance with our [Privacy Policy].

  • RIVO may use de-identified, anonymized data for analytics and service improvement.

  • We may contact you for transactional updates, safety alerts, promotions, and account-related notifications.

8. Liability and Disclaimers

  • RIVO is not liable for:

    • Delays or cancellations due to traffic, weather, or technical issues.

    • Behavior or conduct of third-party drivers or other passengers.

    • Loss of personal property left in vehicles.

  • Services are provided “as-is” without warranties of any kind.

9. Intellectual Property

  • All content, logos, software, and materials are the intellectual property of RIVO or its licensors.

  • Unauthorized copying, reproduction, or modification is strictly prohibited.

10. Promotions and Offers

  • Promotional campaigns may be offered from time to time.

  • RIVO reserves the right to change or withdraw offers at its sole discretion without notice.

  • Misuse or abuse of promotional codes will result in suspension of service.

11. Termination of Service

  • We may terminate or suspend your access without notice if you violate these Terms.

  • Users may close their account by writing to: help@rivotechcommute.com.

12. Dispute Resolution and Jurisdiction

  • These Terms are governed by the laws of India.

  • Any disputes shall be subject to the jurisdiction of the courts in Hyderabad, Telangana.

  • Disputes may first be attempted to be resolved through conciliation, followed by arbitration under the Arbitration and Conciliation Act, 1996.

13. Amendments

  • RIVO reserves the right to modify or update these Terms at any time.

  • Continued use of the Services after changes implies acceptance of the updated Terms.

14. Contact Information

For queries or feedback:

RIVOTECH COMMUTE SOLUTIONS PRIVATE LIMITED
📍 9-1-364, Bapu Nagar, Langer House, Hyderabad – 500008, Telangana
📞 +91 89196 15596
📧 help@rivotechcommute.com

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