Privacy Policy
Effective Date: 14-02-2025
Last Updated: 15-06-2025
RIVOTECH COMMUTE SOLUTIONS PRIVATE LIMITED (“RIVOTECH,” “we,” “us,” or “our”) is committed to safeguarding your personal data and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our mobile applications, websites, and services (collectively referred to as the “Services”).
By accessing or using our Services, you agree to the collection and use of your personal information as described in this Privacy Policy. If you do not agree, please refrain from using the Services.
1. Information We Collect
We collect personal and usage data from the user, their employer (if applicable), or automatically through our systems:
a. Personal Information
Full name, mobile number, email ID
Residential/office address, organization name
Employee ID, shift details, gender
Location data and device details
b. Usage & Technical Data
IP address, device type, OS version
App usage logs, crash data, session timestamps
Trip and ride history
c. Employer-Provided Data (for B2B use)
Official email ID, shift schedule, and trip details
Roster data for commute assignment
2. Purpose of Data Collection
We collect this data for purposes including:
User account setup and management
Trip scheduling, routing, and live tracking
Communication (alerts, invoices, confirmations)
Service improvements, analytics, and fraud prevention
Compliance with legal and tax obligations
3. Legal Basis for Processing
We process your personal data under the following legal bases:
Performance of a contract (e.g., ride management)
Legitimate business interests (e.g., app improvements)
Consent (expressed directly or via employer)
Compliance with applicable laws
4. Sharing of Information
We may share your information with:
Third-party service providers (e.g., cloud hosting, SMS, payment gateways)
Transport operators for ride execution
Your employer (in B2B scenarios) for rostering and shift coordination
Regulatory authorities or courts when required by law
We do not sell or rent your personal information.
5. Use of Third-Party Services
We integrate services from third parties, including but not limited to:
Firebase Analytics and Crashlytics
Google Maps API
AWS Cloud Infrastructure
Razorpay or equivalent for payments
Each third-party service follows its own privacy practices.
6. Cookies & Tracking
Cookies and similar technologies may be used to:
Maintain user sessions
Analyze usage and behavior
Optimize performance
You may disable cookies in your settings, but some features may be limited.
7. Data Security
We implement commercially reasonable security measures including:
Encrypted data transmission and secure storage
Role-based access control
Regular security audits
While we strive to protect your information, no method of transmission over the internet is 100% secure.
8. Data Retention
We retain personal data as long as necessary to:
Deliver services effectively
Fulfill regulatory obligations
Resolve disputes and enhance user experience
Post account closure, anonymized data may be retained for analytics.
9. Your Rights
Depending on applicable law, you may have rights to:
Access, correct, or delete your personal information
Object to or restrict processing
Withdraw consent
Request data portability
For employee users, such requests may be routed via your employer.
10. Children’s Privacy
Our Services are not directed at children under 13. We do not knowingly collect data from children. If such data is identified, we delete it promptly.
11. International Data Transfers
Your data may be transferred and stored in secure servers located outside India (e.g., AWS Singapore or Frankfurt). By using our Services, you consent to such cross-border transfers in accordance with applicable data protection laws.
12. Updates to This Policy
We may update this Privacy Policy from time to time. All changes will be posted on this page. For material updates, we will notify users via email or in-app messages. Please review this page periodically.
13. Company & Contact Information
Company Name:
RIVOTECH COMMUTE SOLUTIONS PRIVATE LIMITED
Registered Office Address:
9-1-364, Bapu Nagar, Langer House, Golconda, Hyderabad – 500008, Telangana, India
Email: help@rivotechcommute.com
Phone: +91 89196 15596
Website: www.rivotechcommute.com
RIVOTECH COMMUTE SOLUTIONS PRIVATE LIMITED (“RIVOTECH,” “we,” “our,” or “us”) collects various categories of data to facilitate seamless commuter transportation services for both B2B (enterprises and employees) and B2C (individual commuters). Data is collected from the user, their employer, and through the usage of our mobile/web applications and APIs.
1. Data Categories Collected
🧑💼 A. Personally Identifiable Information (PII)
| Data Type | Examples |
|---|---|
| Identity Information | Full name, gender, profile photo (if applicable) |
| Contact Information | Email address, mobile number |
| Employment Information | Employee ID, company name, department, shift timings |
| Residential/Office Location | Home address, office address |
| Government-issued IDs | Employee badge, optional IDs (for access permissions, if required by employer) |
📌 Purpose:
Account setup and validation
Commuter identification
Shift-based route planning and rostering
Emergency response coordination
Access control (if employer mandates ID verification)
📱 B. Device and Technical Information
| Data Type | Examples |
|---|---|
| Device Details | OS, model, manufacturer, screen resolution |
| App Version & Logs | Current version, update history, crash logs |
| IP Address | Public IP at login or during trip |
📌 Purpose:
Device compatibility and diagnostics
Fraud detection (e.g., multiple logins from unknown devices)
User support and issue resolution
Logging for compliance and audit trails
📍 C. Location and Trip Data
| Data Type | Examples |
|---|---|
| Real-time GPS Location | Latitude/longitude during trip time |
| Trip Start/End Times | Timestamps of pickup and drop |
| Travel History | List of previous trips, route history |
| Driver Location (for admins/supervisors) | Trip progress and ETA tracking |
📌 Purpose:
Route optimization and ETA prediction
Real-time bus/vehicle tracking
Passenger safety and alerts
Dynamic allocation of vehicles
Geofencing (for check-in/check-out validation)
🚨 Note: Location tracking is only active during trip time. Background tracking is used only when explicitly permitted and essential for trip monitoring.
📝 D. App Usage & Behavioral Data
| Data Type | Examples |
|---|---|
| Feature Usage | Clicks on buttons, screens visited |
| Notification Interactions | Whether trip alerts were opened |
| Feedback and Ratings | Comments submitted through app feedback |
📌 Purpose:
Improve usability and UX
Feature prioritization and product improvements
Understanding engagement levels
Real-time response to incidents or suggestions
💳 E. Transactional & Payment Data (if applicable)
| Data Type | Examples |
|---|---|
| Payment Method | UPI, card, net banking (tokenized, no sensitive storage) |
| Transaction ID | Razorpay or payment provider’s ref ID |
| Invoice/Receipt Details | Amount, taxes, fare, route, user |
📌 Purpose:
Fare calculation and billing
Invoicing (especially for B2B monthly subscriptions)
Refunds or dispute resolution
GST/tax compliance
2. How We Collect the Data
| Source | Examples |
|---|---|
| Directly from User | During registration, feedback, or ticket generation |
| From Employer (B2B use) | Through secure APIs or file uploads (e.g., shift rosters) |
| Through App Usage | Via SDKs, analytics tools, GPS tracking, cookies |
| From Third-Party Integrations | Firebase, Google Maps, Razorpay, SMS/email providers |
📌 All employer-transferred data is handled securely via encrypted channels and used strictly for operational purposes only.
3. Purpose of Data Collection (Grouped Functionally)
A. 🚎 Operational Purposes
Route assignment and optimization based on shift patterns
Real-time tracking of vehicles and ETAs
Driver-passenger verification using OTPs
Support during transit (emergencies or delays)
B. 📈 Analytics & Service Improvement
Understanding rider behavior to optimize fleet allocation
Tracking attendance and on-time metrics for enterprises
Heatmap analysis of popular routes or high-demand clusters
C. 📣 Communication & Alerts
Sending timely notifications (trip confirmation, delay alerts)
Sharing invoices, route changes, or app updates
Customer support, issue resolution, feedback collection
D. 🔐 Fraud Prevention & Security
Detecting unauthorized app access or location spoofing
Ensuring driver compliance (only on-route tracking)
Geo-fencing to monitor pickups/dropoffs
E. 📜 Compliance & Legal
Data retention for audit trails and trip verification
Tax documentation and digital invoicing
Responding to lawful requests by authorities
4. Data Minimization & Necessity
We collect only the data that is strictly required for delivering a safe, efficient, and legally compliant commute management system. Users may choose to opt-out of promotional or marketing communication, but operational data is essential for trip-based features.
If critical data is not provided (e.g., mobile number or location), some functionalities such as trip alerts, OTP verification, or route assignment may not be possible.
Grievance Officer / Data Protection Officer
In compliance with the Information Technology Act, 2000 and applicable rules, please contact our designated officer for any privacy-related queries:
Grievance & Data Protection Officer
Email: help@rivotechcommute.com
Phone: +91 89196 15596
Address: 9-1-364, Bapu Nagar, Langer House, Golconda, Hyderabad – 500008, Telangana